Acer computers: Customer complaints and experiences
If you're thinking of buying an Acer laptop computer, then I advise you to read about these experiences of Acer service and back up before you buy.
Read the Introduction to my Acer laptop computer experience where you find out why I went to the bother of creating these pages.
Also read Acer customer experiences 1, Acer customer experiences 2, Acer customer experiences3, Acer customer experiences 4, Acer customer experiences 5 to see yet more dire stories of how buying an Acer went badly wrong for some customers.
If you have been through the mill with Acer, I am happy to publicise your experience, provided it is a fair and honest appraisal of what happened. Email details to keithpollardNOSPAMPLEASE@intuition-comms.co.uk. (Remove NOSPAMPLEASE to use this address).
16 December 2009: Faulty Acer laptop
I recently purchased an Acer Aspire 1740 laptop. It was immediately obvious that the WIFi signal it generated was extremely low and cut out altogether if the laptop was more than about 6 feet from my Wireless Router.
This happens while my two other laptops are showing a strong, or full strength signals when situated throughout my house and even in the garden. Clearly the fault is with the Acer Laptop and not the router.
Incidentally PC World, who sold me the laptop refuse to accept this as a fault. Apparently, as far as they are concerned, features which 'work' but so poorly as to be almost useless, are not faults.
Regards
Brian
10 November 2009: my acer experience
I bought an Acer Aspire 5536G, Model MS2265, 744G32Mn – ATRM74, 4Gb, 320GB HDD, 15.6" Screen, ATI HD 4570, early August 2009 from buyitdirect.co.uk.
problem 1) The autoplay never really worked, you had to open 'my computer' and then right click on the cd icon and click 'explore' in order to access the disks, which you shouldnt have to do, you should just be able to put the disk in and run it, or click on my computer if you have turned autoplay off and double click on the disk, but this didnt work for me at all. I backed up the software as soon as i got it, and when i thought i had a fault with reading the disks, i restored the OS. The problem persisted.
problem 2) I also kept having the 'usb not recognised' tab flag up, which i never really understood until about 35 days after my purchase date,when i discovered 1 of the 4 usb's didnt work at all.
I sent it off for repair because its over the 28 day return period, and its been 2 months of poor service and I still havent recieved anything and every point of contact I have made myself by ringing them up or emailing them first.
I have rang them up them up several times, and each time they say it will take "5-10 working days" for something different, which i have been told 4 times. They finally decided on the 15th Oct that I will be issued with a replacement, its 10th november now and i still havent recieved anything.
I bought an extended warranty for 3 years accidental recovery which states inside that you recieve 'priority repair service'. so much for priority! Its good if it works, once you have taken off all the rubbish programs and demos they have put on, but their customer service stinks, and you talk to an Indian call centre, who are friendly but can only tell you what the database says, and it took me several frustrated phone calls before the Indian call centre managers would agree to put me through to the Plymouth repair centre to tell me what is actually happening. I have been told 3 times "i will give you a phone call/ email by the end of the day" and nobody has stuck to their word!
The moral of the story is, the priority repair service is not priority, trading standards have told them they have up to 3 months to return you a working replacement/ repair, and the lesson is check every mechanism of your laptop within 28 days of puchase so that if there is anything wrong with it initially, you dont have to go through this you can have a refund or replacement from the supplier.
Jenny
4 June 2009: Acer problems
I beg anyone who is considering buying any type of acer product. I have an acer aspire 5610-4179, it is stuck at the recovery screen, it doesn't matter what options I choose it doesn't work. Acer's reply to my problem awsa for me to buy their recovery discs at $40 plusd shipping and handeling. When I tried the recovery discs, they didn't fix the problem. I then called my parents friend Ivan who sold it to us. he told me that it was the hard drive and needed to be replaced. He then went on to tell me about all the acers that he recieved and needed new hard drives and the computers were barely out of the box. I also spoke to several other people, one being an uncle of mine, and they had the same problem with different acer computers. My uncle Kerry, replced the hard drive and then found out he had to replace other parts as well, he told me that it would probably be cheaper to just buy a new laptop. Also, customer support and tech support are of no help, and they do not even care about their customers. To get this fixed by acer would cost about $250 to $400 dollars, trhats almost half the price of the laptop! So I urge, beg and plead with anyone considering buying any ACER products, don't buy it no matter howe great the deal my seem,it will just end up costing you lots of money to fix it.
Johnathan
22 October 2008: Acer Laptops
I would thoroughly warn people buying an Acer laptop as I bought an Aspire 9303 only for the hinge to break 12 months and 3 days after.I rang Acer support only for them to tell me that it couldn't be fixed and to bin it.This is really frustrating as it cost me over £900.Is there anyone that can repair said hinge and make me happy?The hinge is stiff and has broken the plastic surround.
H E L P !
Robert
15 September 2008: Acer
I was reading your customer experiences with Acer and thought I'd share my experiences with this awful company!
I purchased an Acer Aspire 5685 laptop in March 2007 for my University work. At the time, I was just completing my BSc in Computing Science and going on to do an MSc in Computer Security, and needed a laptop with an acceptable amount of processing power. In February 2008 (less than a year after I bought it), the screen became distorted with horizontal "lines" flickering on the screen. As I was half way through my course and the laptop was just about workable, I decided to put up with it until September 2008 (when the course finished) and then send it off for repair. At the time of my course completion (Aug/Sept 08), the laptop had detiorated sufficiently to be unusuable.
To my annoyance, after eventually getting through to their premium rate 0870 number, I was asked "well have you taken the extended warranty?". I replied "No, I thought the components would have lasted longer than a few months with you being a supposedly reputable company". Reply was: "Well, I'm afraid you will need to pay for the shipping and repairs. It's £53 to send it off, £53 to have it returned, you have to pay for any labour costs and any new components". I told him the problem occured within Acer's 12 month warranty but was told: "well because it was not logged, you'll still have to pay".
Just in the process of drafting out another complaint letter and sending it off to someone hopefully higher up the company, but not holding out much hope. I'll avoid this company like the plague in future!
Adam
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